The People Behind Your Order
When you work with Beok, you don't get a generic sales inbox. You get a team that has handled hundreds of HVAC projects - and knows what "the setpoint doesn't match" actually means.
Your First Contact
Who You'll Talk to First
Most inquiries receive a reply within one business day. Here's who's on the other side.
Fiona-the sales manager
Fiona (the sales manager) has 12 years of experience in international trade and handled export orders for hvac projects in over 30 countries. She knows which documents russian customs needs, why spanish clients prefer a certain packaging format, and when to flag a lead time issue before it becomes a problem.
the sales department
When you send an inquiry, Fiona and the sales department colleagues will give you a reply within one business day.
Technical Support
When You Need Technical Answers
Loyalty and the Technical Department
Loyalty has worked on over 200 OEM customization projects. When a client says "the temperature differential setting isn't right," he knows which parameters they're referring to - and usually responds the same day.
Behind Your Order
Quality Control
Every batch goes through burn-in testing before it ships. The person responsible for signing off on that test has the authority to hold a shipment - even if it means a delay.
Production
The line that builds your order has run the same product family for years. That's why the thousandth unit behaves like the first.
Warehouse & Logistics
Your order is packed to export standard, with documentation checked before it leaves the fatory. Not after.
If you have a project that needs a thermostat supplier who actually responds, send us your requirements. You'll hear back from a real person - usually within one business day.
Our address
Head office: Room 301, Block A, No.5 Shenwang Road, Minhang District, Shanghai, China
Phone Number
(021)-33880317
shine.wang@beok-controls.com
